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Shipping & returns
PLACING AN ORDER AT COMMON HEROES
Did you find the piece of clothing or the accessory you were looking for? Proceed by selecting your size and adding the item to your shopping bag. Having doubts about your size? Please check the size guide to check which size would suit you best. You’ll find the size guide right next to the size-picking menu. After adding the item to the shopping bag, you’ll be asked whether you want to proceed to the check out or if you’d like to continue shopping.
CHANGING OR CANCELLING YOUR ORDER
As soon as you’ve confirmed your order and paid for it, it is not possible to change or cancel it due to the fact that the order will be processed immediately so that it can be shipped out to you as soon as possible.
HOW LONG DOES SHIPMENT TAKE?
Orders placed before 21:30 on workdays will be delivered the very next day. Orders placed during the weekends will be shipped out on Monday and delivered on Tuesday. After placing your order, you’ll receive an e-mail including the track & trace information of this shipment. You’ll be able to follow the shipment of your order all the way from our warehouse to you.
COMMON HEROES makes use of the services provided by PostNL for orders within the Netherlands and Belgium, DHL for Germany.
Not 100% satisfied with your recent LOOXS purchase? We are happy to accept returns and refund on items that are in original condition, within 14 days of receiving your order. Any product you return must be in the same condition you received it. Returned items must not be used, washed or altered in any way. All items will be reviewed individually upon return. If we receive a returned item in an unsuitable condition, the refund will become void and the item/s will be sent back to you.
Please fill in below returnform or scan the QR code on the packing list you received in your parcel.
Against a payment of €2,95 for Benelux or €3,95 for Germany, you will receive a shipping label.
Please use the ordernumber mentioned on the packinglist (starting with 30...not CH..)
For Dutch customers please check here your closest drop point:
For Belgium customers please check here your closest drop point: